Our Commitment to Privacy
Data Protection Safe Harbor
CIRQ+ adheres to the “safe harbor” framework that resulted from the European Commission’s Directive on Data Protection. For more information about safe harbor, please see the following website (not affiliated with CIRQ+): http://www.export.gov/safeharbor/. If you have any questions or concerns about CIRQ+’s compliance with the safe harbor principles, please direct them to: info@CIRQ+.com.
Entity Collecting Personal Information
Personal information on this Site is collected by CIRQ+ Inc.
What Information We Collect
We collect information you provide directly to us, such as when you create or modify your account, request on-demand services, contact customer support, or otherwise communicate with us. This information may include: name, email, phone number, postal address, profile picture, payment information, items requested (for delivery services), delivery notes, and other information you choose to provide. Depending on the activity, some of the information that we ask you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity. Other types of activities during which we may collect information, including personal information in some cases, include:
Payment and Credit Card Information
In order order to make facilitate payments between travelers and providers we collect (through a PCI-compliant third-party service) credit card and other payment information from travelers and payment collection information, such as bank account information from providers.
When you use the Services, we may collect precise location data from the App. If you permit the App to access location services through the permission system used by your mobile operating system, we may also collect the precise location of your device when the App is running in the foreground or background. We may also derive your approximate location from your IP address.
If you permit the CIRQ+ App to access the address book on your device through the permission system used by your mobile platform, we may access and store names and contact information from your address book to facilitate social interactions through our Services and for other purposes described in this Statement or at the time of consent or collection.
We collect transaction details related to your use of our Services, including the type of service requested, date and time the service was provided, amount charged, distance traveled, and other related transaction details. Additionally, if someone uses your promo code, we may associate your name with that person.
Usage and Preference Information
We may collect information about your mobile device, including, for example, the hardware model, operating system and version, software and file names and versions, preferred language, unique device identifier, advertising identifiers, serial number, device motion information, and mobile network information.
Our Services facilitate communications between Users and providers. In connection with facilitating this service, we receive call data, including the date and time of the call or SMS message, the parties’ phone numbers, and the content of the SMS message.
Our Web server automatically recognizes the visitor’s domain name, browser type, operating system, entry page, exit page, and average time on the Site. This information is used for internal purposes only in helping us improve our Site and better your overall experience. Additionally, when you interact with the Services, we collect server logs, which may include information like device IP address, access dates and times, App features or pages viewed, App crashes and other system activity, type of browser, and the third-party site or service you were using before interacting with our Services.
We may use online forms in several areas of our Site. All information provided by the visitor is voluntary, but required to access certain Services, with information requested generally including name, address, company, and e-mail. We may sometimes use this information to contact users for marketing, sales, service and support purposes, as described below in the section titled “Use of Your Information.”
After receiving CIRQ+ Services, you may be prompted by the App to provide a rating and comments of the providers, which you will provide in good faith, and the providers may be prompted to provide a rating and comments of you. CIRQ+ reserve the right to use, share and display your and Providers ratings and comments in any manner in connection with the business of CIRQ+ without attribution to you or your approval. Additionally, the App and Site may have voluntary questionnaires designed to solicit other feedback. Users remain anonymous unless they choose to provide their name and e-mail address. Information is used to improve the Site, provide a more engaging and useful experience for Site users, and for sales and marketing purposes.
Contest and Promotions
When you enter a contest or other promotional feature, we may ask for your name, mailing address, and e-mail address so that we can administer the contest and notify winners.
When used properly, cookies can improve the utility of a site by being able to securely store and Apply personal data that users have voluntarily shared with the site. “Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. Unless you use our “Remember Me” functionality, our cookies do not contain any personal identification information but they do enable us to store site preferences, form information between visits, and items in your shopping cart. Most Web browsers automatically accept cookies, but you can change your browser settings to prevent such acceptance. Doing so, however, may result in disabling the functionality we have in place to better serve your needs. Checking “Remember Me” before accessing certain features of the Site will enable you to access those features without having to type your User ID and password each time you visit. To do this, we store a cookie that contains your user ID and password. For this functionality to operate correctly, your Web browser must support cookies, and you must have them enabled. If this box is unchecked, the sign-in process will still work, however, your user ID and password will not be remembered by the Site. We do not recommend that users using shared computers use this feature, as it may impose a security risk to your account.
We may also receive information from other sources and combine that with information we collect through our Services, including:
if you choose to link, create, or log in to your CIRQ+ account with a payment provider (e.g., Google Wallet) or social media service (e.g., Facebook), or if you engage with a separate App or website that uses our API (or whose API we use), we may receive information about you or your connections from that site or App;
if your employer uses one of our enterprise solutions, such as CIRQ+ for Business, we may receive information about you from your employer;
when you request on demand services, our providers may provide us with a User rating after providing services to you; and
if you also interact with our Services in another capacity, for instance as a provider or user of other Apps we provide, we may combine or associate that information with information we have collected from you in your capacity as a User or traveler.
Use of Your Information
CIRQ+ collects your information to record and support your participation in the activities you select, including:
Provide, maintain, and improve our Services, including, for example, to facilitate payments, send receipts, provide products and services you request (and send related information), develop new features, provide customer support to Users and providers, develop safety features, authenticate users, and send product updates and administrative messages.
Perform internal operations, including, for example, to prevent fraud and abuse of our Services; to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends.
Send or facilitate communications (i) between you and a provider, such as estimated times of arrival (ETAs), or (ii) between you and a contact of yours at your direction in connection with your use of certain features, such as referrals, invites, split fare requests, or ETA sharing.
Send you communications we think will be of interest to you, including information about products, services, promotions, news, and events of CIRQ+ and other companies, where permissible and according to local Applicable laws; and to process contest, sweepstake, or other promotion entries and fulfill any related awards.
Personalize and improve the Services, including to provide or recommend features, content, social connections, referrals, and advertisements.
We do not collect e-mail addresses without you voluntarily providing us with this information. We will periodically use your e-mail information for service, sales, support, and marketing purposes. If you do not wish to receive e-mail from us in the future, please read Your Choices below. From time to time, we may share your e-mail address with other organizations and companies whose products or services we think you may find interesting. If you would like to be included in our “do not share” list, please see Your Choices.
We do not collect postal addresses without you voluntarily providing us with this information. We will periodically use your postal address information for service, sales, support, and marketing purposes. If you do not wish to receive postal mailings from us in the future, please read Your Choices below. From time to time, we share your postal address with other organizations and companies whose products or services we think you may find interesting. If you would like to be included in our “do not share” list, please see Your Choices.
We do not collect telephone numbers without the App or Site user voluntarily providing us with this information. We will periodically use your telephone information to contact you regarding service, sales, support, and marketing purposes. If you do not wish to receive calls from us in the future, please read Your Choices below. From time to time, we share your telephone number with other organizations and companies whose products or services we think you may find interesting. If you would like to be included in our “do not share” list, please read Your Choices below.
CIRQ+ may collect information about the use of the App and Site, such as the types of services used and how many users we receive daily. Other than for the tracking purposes identified above, this information is collected in aggregate form, without identifying any user individually. CIRQ+ may use this aggregate, non-identifying statistical data for statistical analysis, marketing or similar promotional purposes.
We may share the information we collect about you through our services:
With providers to enable them to provide the Services you request. For example, we share your name, photo (if you provide one), average User rating given by providers, and pickup and/or drop-off locations with providers;
With third parties to provide you a service you requested through a partnership or promotional offering made by a third party or us;
With the general public if you submit content in a public forum, such as blog comments, social media posts, or other features of our Services that are viewable by the general public;
With third parties with whom you choose to let us share information, for example other Apps or websites that integrate with our API or Services, or those with an API or Service with which we integrate;
With CIRQ+ subsidiaries and affiliated entities that provide services or conduct data processing on our behalf, or for data centralization and / or logistics purposes;
With vendors, consultants, marketing partners, and other service providers who need access to such information to carry out work on our behalf;
In response to a request for information by a competent authority if we believe disclosure is in accordance with, or is otherwise required by, any Applicable law, regulation, or legal process;
With law enforcement officials, government authorities, or other third parties if we believe your actions are inconsistent with our User agreements, Terms of Service, or policies, or to protect the rights, property, or safety of CIRQ+ or others;
In connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company;
If we otherwise notify you and you consent to the sharing; and
In an aggregated and/or anonymized form which cannot reasonably be used to identify you.
The Services may integrate with social sharing Media and other related tools which let you share actions you take on our Services with other Apps, sites, or media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the social sharing service. Please refer to the privacy policies of those social sharing services for more information about how they handle the data you provide to or share through them.
When you submit personal information to CIRQ+ through the App and/or Site, you understand and agree that this information may be transmitted across national boundaries and may be stored and processed in any of the countries in which CIRQ+ and its affiliates and subsidiaries maintain offices, including without limitation, the United States. You also acknowledge that in certain countries or with respect to certain activities, the collection, transferring, storage and processing of your information may be undertaken by trusted vendors of CIRQ+ in connection with the processing and/or fulfillment of transactions and/or orders for products or services. Such vendors are bound by data protection laws meeting the European Commission’s Directive on Data Protection or by contract to not use your personal information for their own purposes or provide it to any third parties except in connection with providing products or services you request or as you may opt-in. One instance where this could occur is in conjunction with framed pages in which the URL for the pages is not visible and the pages are being hosted by a vendor of CIRQ+.
Mobile Operating System Permissions
Most mobile systems (iOS, Android, etc.) have defined certain types of device data that Apps cannot access without your consent. And these platforms have different permission systems for obtaining your consent. The iOS platform will alert you the first time the CIRQ+ App wants permission to access certain types of data and will let you consent (or not consent) to that request. Android devices will notify you of the permissions that the CIRQ+ App seeks before you first use the App, and your use of the App constitutes your consent.
We do not sell, trade, or rent your personal information to others. We may choose to do so in the future with trustworthy third parties, but you can instruct us not to by reading Your Choices below. There are other instances in which CIRQ+ may divulge your personal information. CIRQ+ may provide your personal information if necessary, in CIRQ+’s good faith judgment, to comply with laws or regulations of a governmental or regulatory body or in response to a valid subpoena, warrant or order or to protect the rights of CIRQ+ or others. If CIRQ+ goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, we reserve the right to transfer your personal information, which will likely be among the assets transferred. You will be notified via prominent notice on our Site for 30 days of any such change in ownership or control of your personal information.
CIRQ+ practices opt-in permission marketing. The Site and any email sent to you will enable you to opt-out of receiving future communications from us. To opt-out of receiving such communications or to be included in our “do not share” list, contact us at info@CIRQ+.com or by following the unsubscribe directions in emails sent to you. California law permits residents of California to request certain details about how their information is shared with third parties for direct marketing purposes. CIRQ+ does not share your personally identifiable information with third parties for the third parties’ direct marketing purposes unless you provide us with consent to do so
Updating Your Personal Information
Privacy-Related Inquiries and Complaints
Other websites and Your Privacy Concerns
Our Site contains links to other websites that are not owned or operated by CIRQ+. We are not responsible for the privacy practices or the content of such websites. For more information on your privacy rights with regard to those sites, please refer to the privacy policies of each website that you visit.
Security: Online and Offline
We may have licensed the industry-standard Secure Sockets Layer (SSL) technology that permits encryption of potentially sensitive information such as your credit card number. This will make your information unusable in the event of unauthorized third-party interception. Additionally, we have Appropriate security measures in place at our physical facilities to protect against the loss, misuse or alteration of your personal information.
Last Revised: September20 5, 2018 (v 1.0)
1475 N. Scottsdale Rd
Scottsdale, AZ 85257